Ambiki FAQ

How to Configure Your SMS Appointment Reminder Settings

Last updated: 07/17/2025
How to configure Your SMS Appointment Reminder Settings Reminder settings with SMS: While waiting for the campaign to be finalized you are able...

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To Start Your Teletherapy Sessions & Send a Teletherapy Session Link to a Patient/parent/legal Guardian

Last updated: 07/17/2025
To start your Teletherapy sessions & send a teletherapy session link to a patient/parent/legal guardian Ensure that you are logged into Ambiki, have a ...

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Ambiki System Requirements and Security Basics

Last updated: 07/17/2025
Ambiki System Requirements and Security Basics **Most modern devices from 2020 onward, on a 25/10 Mbps connection, work great. Desktops & Laptops ...

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How Do I Test My Equipment Prior to a Teletherapy Session?

Last updated: 06/27/2025
How do I test my equipment prior to a teletherapy session? • Test & update your browser: https://www.whatismybrowser.com/ • Test your webcam, micro...

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My Video (or My Patient's Video) is Blurry / Buffers / Cuts Out - What Should I Do?

Last updated: 06/26/2025
If the video is blurry, buffers, or cuts out during a session, it is possible you or your patient have a slow connection. • During your session time try...

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Schedule a Single or Recurring Event

Last updated: 06/20/2025
How to Schedule a single or recurring event To schedule an event, ensure you are signed in to Ambiki and on the main dashboard: • On the left navi...

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Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki?

Last updated: 06/16/2025
Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki? • If you are using a Mac, receiving this message is likely due to us...

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How Do I Use the Chat to Block Participants, and Make Corrections In Teletherapy

Last updated: 05/30/2025
The chat function can be used for both individual and group teletherapy. In a group teletherapy session, the chat will be visible to all participants. P...

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How Do I Use the Click Beacon In Teletherapy?

Last updated: 05/30/2025
What is a click beacon? The click beacon is a safe and secure way to make resource and screen sharing more interactive. • Therapists can use the Clic...

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How Do I Use the Interactive Whiteboard In Teletherapy?

Last updated: 05/30/2025
How do I use the interactive Whiteboard in Teletherapy? The therapist opens the whiteboard at the bottom right side of their screen. The Whiteboard is ...

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What is the Emergency Brake and How Do I Use It In Ambiki Teletherapy?

Last updated: 05/30/2025
Ambiki's Emergency Brake was created to give therapists complete control over their sessions, and an easy way to regain control if things go array. Wh...

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How Do I Set Up And Use My Personal Teletherapy Room URL?

Last updated: 05/30/2025
You can create a personalized URL for your Ambiki Teletherapy Room. Your patients can use this URL to safely and securely join your teletherapy sessions...

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How Do I Use Resources and Activity List Together?

Last updated: 01/09/2025
Resources are PDFs with visuals and sometimes manipulatives that can be used in therapy both in person and via teletherapy. Activity lists are the diffe...

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How Do I Enable Group Video In Teletherapy?

Last updated: 03/22/2023
Ambiki's Safe Oasis™ De-Identified Group Therapy provides patients & therapists with enhanced privacy - patients by default will only see the therapist,...

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How Do I Use Observer Mode In Teletherapy?

Last updated: 03/22/2023
Observer mode allows for an authorized third party to observe and interact during a teletherapy session. Observer mode can be used for clinical supervis...

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How Do I Use Resources Inside of Ambiki Teletherapy?

Last updated: 03/22/2023
Ambiki's teletherapy platform lets you use your resources saved on your Ambiki account or public resources created by other clinicians right inside the ...

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How Do I Use a Visual Schedule In Ambiki's Teletherapy Platform?

Last updated: 03/22/2023
Click the link to learn about creating visual schedules: Ambiki Help - Creating a Visual Schedule In Ambiki Can visual schedules created in Ambiki be ...

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What Is Special About Ambiki Teletherapy?

Last updated: 03/22/2023
Features built specifically for SLPs, OTs and PTs to enable a safe, fun and HIPAA compliant session. Ambiki’s teletherapy platform was developed and bui...

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How Do I Use the Teletherapy Room Front Desk Chat and Features?

Last updated: 03/22/2023
What is the Teletherapy Front Desk? The Teletherapy Front Desk is a place for you to view what teletherapy appointments you have for the day, view whic...

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Unknown Visitors In the Waiting Room Notification

Last updated: 03/22/2023
I received a notification that says '1 visitor need you to select their name from 'Select patient'. What does this mean? Confirmation emails are sent o...

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How Will I Schedule An Observer to Attend a Teletherapy Session?

Last updated: 03/22/2023
The therapist has an option for scheduling an observer from the appointment form. Either when scheduling a teletherapy session with a patient(s) or addi...

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How Will the Therapist Know That An Observer is Scheduled and Present For a Teletherapy Session?

Last updated: 03/22/2023
How will the therapist know that an observer is scheduled and present for a teletherapy session? The therapist will know there is an observer by the ‘O...

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What is Seamless Swap In a Teletherapy Session?

Last updated: 03/22/2023
What is Seamless Swap in a teletherapy session? The Seamless Swap feature will make it easy for a therapist to manage multiple back-to-back teletherap...

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How Will a Therapist Seamlessly Swap to a Different Patient In a Teletherapy Session?

Last updated: 03/22/2023
How will a therapist Seamlessly Swap to a different patient in a Teletherapy session? The therapist can change to different patient(s) by following the...

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How Do I Manage My Patient's Screen During a Teletherapy Session?

Last updated: 03/22/2023
How do I manage my patient’s screen during a Teletherapy session? During a teletherapy session, the Manage Screen button gives therapists the ability ...

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