Ambiki Release Note: Tenalog, Time Zones, Authorizations, Credentials, and Student Membership Updates and More

Stay up to date on new features and improvements to Ambiki - Ambiki release notes is where the Ambitious Idea Labs team publicly communicates new functionality added to Ambiki so that our users can stay on top of everything that is new.

Samuel Okoth avatar

Samuel Okoth 3 days ago

Date: 08/11/2026

Summary by Persona (Grouped by Role)


👩‍⚕️ Clinicians / Therapists

  • Tenalog transcripts will prepare faster and more reliably, dates and times will display in the correct time zone, and plans of care can only be started for disciplines where the therapist holds a full credential.


🧑‍💼 Admins

  • Admins will see corrected dates and times, can update approved authorization amounts, and will see clearer information when inviting teammates with free student memberships.


💳 Billers / Guardians

  • Billers: Claims will use the authorization number that matches the services on the visit, and approved authorization amounts can now be updated.

  • Guardians/Patients: No direct changes.

🛠️ Polish - Faster and More Reliable Tenalog Transcript Preparation


👥 Audience: All

📢 What's new?: We upgraded the service that prepares Tenalog session transcripts to make it faster and more reliable. There are no changes to how you record sessions or review transcripts.

🛠️ Fix - Dates and Times Display in the Correct Time Zone


👥 Audience: Therapists, Admins

📅 Date range affected: N/A

❗ Issue: Some dates and times could appear based on the wrong time zone.

✅ Action Steps: None needed.

🛠️ Fix - Claims Use the Correct Authorization Number


❗ Issue: When a patient had more than one authorization with the same insurance payer, a claim could include the wrong authorization number. Claims now use the authorization that matches the services on the visit.

✅ Action Steps: If a claim already went out with the wrong authorization number, open the claim, choose Reload claim file (or Create new claim file if it was rejected), and resubmit it.

🛠️ Fix - Approved Authorization Amounts Can Be Updated


👥 Audience: Admins and billing staff who manage insurance authorizations

📅 Date range affected: N/A

❗ Issue: Once an authorization was marked Approved, the Max visits amount could no longer be changed. If the approved amount arrived after the approval, there was no way to record it.

✅ Action Steps: None. Max visits (or units or minutes) can now be updated on approved authorizations from the patient's Insurance authorizations area. Approved authorizations that were left without an amount will start showing as valid again once the amount is filled in.

🛠️ Fix - Plans of Care Require a Full Credential for the Discipline


👥 Audience: Therapists

📅 Date range affected: N/A

❗ Issue: A therapist who holds both a full credential and an assistant credential, for example an SLP who is also an OTA, could start a plan of care for the discipline tied to their assistant credential. Plans of care can now only be started for the disciplines a therapist is fully credentialed for.

🛠️ Fix - Clearer Student Membership Information


👥 Audience: Students signing up or joining a practice with a school email, and admins inviting them

❗ Issue: Messaging around free student memberships did not clearly explain which features are included, and admins inviting student teammates were not told what their new user would receive.

✅ Action Steps: None. Students now see a clear welcome message explaining their free Teletherapy and Therapy Tools access, and admins inviting a student see a note explaining what the teammate will receive and that a Professional plan seat is still needed for EMR features. This information is also available on subscription management pages.


Thank you for choosing Ambiki.