How Do I Create a Support or Feedback Message?

How Do I Create a Support or Feedback Message? image
Last updated: October 27, 2023
General

How do I create a support or feedback message 

 
To create a support or feedback message, ensure you are logged in to Ambiki and on the main dashboard: 
  1. In the left navigation, click on ‘Messages’. 
 
 
Clicking on 'Messages' in the left navigation.
 
 
 
 
 
 

2. On the top right-hand corner, click on the button labeled ‘Add new message’. 
 
 
 
Clicking on the button labeled 'Add new message'.
 
 
 
 
 

 
3. Draft your message and ensure you’ve configured your message using the ‘Message type’ option (with this option you can choose whether your message will be a support or feedback one). You can also configure the other options depending on your preferences. 
 
 
Drafting a support message.
 
 
 
Drafting a feedback message.



 
 
 
 
 

 
4. Click on the button labeled ‘Send’ on the bottom right-hand side to finish creating your support ticket. 
 
 
Sending a message.




Don't forget to set your notifications that way you'll receive a notification if someone responds/comments on your message. To learn more, see our FAQ on How do I manage notifications.