Why Can't I Hear My Client During a Teletherapy Session?

Last updated: June 29, 2023
Why can't I hear my client during a Teletherapy session?

There may have been another device plugged into the computer at some point. You can have them change the input of the microphone under settings or have them reboot on the device. Another common issue is that the microphone is muted (this is especially common for those using headsets).