Ambiki Release Note: Updates to Support Messages
Stay up to date on new features and improvements to Ambiki - Ambiki release notes is where the Ambitious Idea Labs team publicly communicates new functionality added to Ambiki so that our users can stay on top of everything that is new.
Samuel Okoth 8 months ago
Date: 05/06/2024
This release includes several improvements to the support messages feature:
- Added a site area selection field to the new support message form. Users can now specify the relevant site area when submitting a support message.
- The selected site area is now displayed on the support message index page and individual message detail pages. This provides additional context about each message.
- Reduced the size of the priority summary header to optimize the use of space and improve readability.
- Reordered the columns on the support message index page to better organize the information.
- Implemented row coloring based on message status:
- Rows for messages assigned to a user now have a distinct background color, making it easier to identify which messages are being actively worked on.
- Rows for closed messages have a different background color to clearly differentiate them from open messages.
- Fixed an issue with the "assigned to" and "closed by" scopes and queries to ensure they return accurate results.
We believe these updates will improve the user experience and productivity when managing and resolving support messages. Thank you for choosing Ambiki.