How Do I Enable Group Video In Teletherapy?

Teletherapy Guide
How Do I Enable Group Video In Teletherapy? image
Last updated: March 22, 2023
Teletherapy
Ambiki's Safe Oasis™ De-Identified Group Therapy provides patients & therapists with enhanced privacy - patients by default will only see the therapist, and not each other. The therapist will be able to continuously see all participants. Patients will be able to hear each other and interact together during therapy activities with drawing and stamping tools, however patients in the group session are De-Identified by replacing their video stream with an animal avatar. If a patient wishes to be seen by others, the patient or their guardian, will have to 'enable group video.'

Therapists must first visit their Personal Practice or Organization settings to turn on group video prior to receiving parental/guardian consent.
If the therapist does not have permissions to edit their organization's settings, they will need to contact someone who does.
  1. Click on 'Therapy Menu'
  2. Click 'Edit Practice Details' if you are part of a personal practice
  3. Click 'Edit Practice Profile' if you are part of an organization with the permissions to do so
  4. Find 'Teletherapy' and 'Settings' at the bottom 
  5. Select the check box to enable group teletherapy


Teletherapy Settings from the Practice Details page

After therapists have enabled group video abilities, parents must also give permission for their child to be seen by others. Group video can be enabled by: 
  1. Selecting the gear icon underneath the patient's video (next to the microphone and video controls)
  2. Select the 'Groups' tab 
  3. Check the box that says 'enable group video'
  4. Type in the parent/guardian's name 
  5. Click save 

To use Safe Oasis™ simply schedule a session with more than one patient.  When patients enter the room, they will enter the room and have their video stream only visible to the therapist; other patients will see the avatar unless group video settings have been enabled.

You can find out more information about Safe Oasis Group Teletherapy here: Ambiki Help - How Do I Use Safe Oasis De-Identified Group Teletherapy? | Ambiki


Click on the gear next to the video/microphone controls



Click on 'Groups' and then 'Enable Group Video'



I clicked 'enable group video' but nothing happened?
In some cases, after selecting 'enable group video', a browser refresh will need to be done before the group video feed will take effect. Try refreshing your internet browser to turn on the group video features. If you are still having trouble, you can open a new help ticket for support here: New Help Ticket | Ambiki

Will I (as the therapist) be able to see all of the patients in the group session even if they don't have group video enabled?
Yes, the therapist is always able to see the video of all participants of the session as well as their audio, even if the participant doesn't have group videos enabled.

What will the other participants of the session see if someone does not have their group video enabled?
Until the participant enables their group video, other patients will see an animal avatar in its place. They will not be able to see the video until the group video box is checked off.

Will the participants be able to hear each other?
The participants will be able to hear each other regardless of whether or not they have the group video enabled.

Will my patient need to enable group video for every session?
No, your patient will not need to enable group video for every session. Once the 'enable group video' setting is turned on, it will remain on unless turned back off by patients. Additionally, the patient will not need to enable group video even if they are working in a group with different participants than a previous session. Once the group video is enabled, it is enabled across all sessions.