How Do I Use the Chat to Block Participants, and Make Corrections In Teletherapy

How Do I Use the Chat to Block Participants, and Make Corrections In Teletherapy image
Last updated: January 14, 2022
The chat function can be used for both individual and group teletherapy. In a group teletherapy session, the chat will be visible to all participants. Patients cannot chat with each other, but the therapist can choose to chat with the group or a specific individual through a private chat message. The chat can be located by selecting the large green button at the bottom of the therapist's side bar. Therapists can also correct patient's chats and block patients from the chat.

Select the green button to open up the chat


The chat will be pulled up onto the therapist's screen, and then therapists can choose who they want to chat with (everyone, or individual patients).


Select 'everyone' to chat with the entire group



Select an individual patient to send private messages


Block Feature: 

Therapists are able to block patient's from writing in the chat if the therapist feels it is necessary. Select the arrow next to the patient's name to pull up the correct/block options. Select 'Block' to block a patient from sending any further messages.  The patient will then receive a message that says "You are blocked from the public chat". This action can be undone by simply click 'Unblock'. Patient's can only be blocked from the chat after they have sent a message. Messages cannot be deleted. 
Correct Chat/Block options


Patient will see a blocked message


Unblock patients


Correction Feature: 

Therapists are able to correct a patient's chat for grammar, capitalization, spelling, and punctuation errors. After receiving a message from a patient in the chat, select the arrow next to the patient's name and click 'correct'. A text box will then appear with a copy of the patient's previous message. The therapist can then make their corrections to the message, and then click on the green check box. The patient will then be able to see the changes that have been made in the chat. 
Select 'correct' to make corrections to a chat




A text box will then appear for the therapist with the patient's previous chat



Make corrections to the chat and hit the green check


Patient's will then be able to see the corrections that have been made




Patient and therapist can hover their mouse over the corrections and errors for explanations