How to Resubmit a Rejected Billing Claim

Billing Guide
Last updated: October 16, 2024
EMR Billing

How to resubmit a rejected billing claim 


 

  1. If a claim has been rejected, you can find the reason for rejection by clicking the link next to the rejected message. 
 
 
A rejected claim response example.
 
  
 
  
  

  
2a. Once you’ve clicked the link, scroll down to the bottom of the file and the text will tell you the reason for rejection. 
 
 
A rejected error message example.
 
  
 
 


2b. There are some cases where the text for this rejection is not available. Instead, you may see a link to create a support message to help identify the issue with this claim. Please click the contact support link and we can assist you in identifying the specific reason for rejection.

Example rejection to contact support for more information - click the link to create a message




 

 
3. Once the reason for rejection has been identified, make the needed corrections.

For example, in the case above, the provider needed to make her billing address 9 digits instead of 5.
  
 

 


  
4. Once the corrections have been made, you can resubmit the claim by clicking on invoice actions and selecting create new claim file. It will populate the claim file with the updated information. 
 
 
Creating a new claim file.