Ambiki FAQ

How Do I Set Up My Organization?

Last updated: 07/12/2024
How Do I Set Up My Organization on Ambiki Note: some of our EMR features require a paid Professional plan and are not available during a trial or gifte...

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Set Up A Private Pay Source/Stripe?

Last updated: 07/11/2024
How Do I Set Up a Private Pay Source/Stripe? To set up a private pay source, ensure you are logged in to Ambiki and on the main dashboard: 1. Click...

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Claim Replacement

Last updated: 06/18/2024
Claim Replacement Claims only need replacement if they have been accepted by the MCO. In this context, accepted is if the EDI 999 and EDI 277 are both...

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Set Up Insurance Companies You Work With On Ambiki

Last updated: 06/17/2024
Steps: 1. Before setting up insurance companies, set up your Provider Info and Service Rates . If you have already done this, you can skip to step 2 •...

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General Billing Sequence

Last updated: 06/13/2024
General billing sequence This guide will walk you through the general billing sequence. Part 1: Set-Up Checks 1. First, it's essential to add ...

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How to Submit a Pending Claim File

Last updated: 06/11/2024
How to submit a pending claim file You can submit a pending claim file in two ways: 1. Directly from a treatment report. 2. From the 837 Profes...

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How to Generate a Facility Invoice

Last updated: 06/06/2024
How to Generate a Facility Invoice Before generating a facility invoice, please ensure the following have been completed: 1. The facility, school, or ...

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How to Check When Authorizations Are Expiring

Last updated: 05/30/2024
How to check when Authorizations are expiring To check when an Authorization is expiring, ensure you are logged in to Ambiki and on the main dashbo...

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How to Edit a Claim File In Error

Last updated: 05/24/2024
How to edit a claim file in error Sometimes a claim file does not have all the information it needs to be sent out successfully. This may result in...

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How to Enable or Disable the Automatic Submission of Secondary Claims

Last updated: 05/22/2024
How to enable or disable the automatic submission of secondary claims The secondary claims submission setting provides users with control over the au...

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How to Add A Payment Method For Patient Responsibility

Last updated: 05/22/2024
How to add a payment method for patient responsibility To add a payment method for a patient, ensure you are signed in to Ambiki and on the main das...

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Corrected Claims: Cancellation Vs. Replacement

Last updated: 05/09/2024
Corrected Claims: Cancellation vs. Replacement Which option is best for the circumstance?  Replacement  If a claim was sent with incorrect dat...

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Feeding Claim Rejected - Diagnosis Code R63.3 - Your Questions Answered

Last updated: 05/09/2024
Feeding Claim Rejected - Diagnosis Code R63.3 - Your questions answered Scenario: I attempted to submit a feeding claim, and in the EDI 277s cla...

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How to Add Billing Provider Information and Default Service Rates

Last updated: 05/07/2024
How to add a Billing Provider, service rates and add treatment modifiers Information you will need to add a billing provider and service rates: • Your...

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How to Create a Multi-Payer Claim For Primary and Secondary Insurance

Last updated: 05/07/2024
How to create a multi-payer claim for primary and secondary insurance When managing billing with multiple insurance providers, it's Important to or...

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How to Add An Insurance Card Image to the Patient Portal

Last updated: 05/05/2024
How to add an insurance card image to the patient portal **Before uploading an insurance card image to the patient portal, please confirm that 'ins...

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How Does Consolidated Invoicing Work

Last updated: 05/02/2024
How does consolidated invoicing work Invoice consolidation allows you to combine multiple invoices for a patient over a specified time period into ...

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How to Add a Copayment Amount to An Insurance Method

Last updated: 05/02/2024
How to add a copayment amount to an insurance method To add a copayment amount to an insurance method, ensure that you are logged in to Ambiki and ...

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How Do I Add a Credit Card Through the Patient Portal As a Parent/Legal Guardian

Last updated: 04/29/2024
How do I add a credit card through the patient portal as a parent/legal guardian To add a credit card to the patient portal as a parent/guardian, ...

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How to Edit Default Service Rates & Specific Insurance Service Rates

Last updated: 04/29/2024
How to edit default service rates & specific insurance service rates Default service rates will be the default rates for all services provided under ...

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How to Record a Payment Made On a Claim or Outstanding Invoice

Last updated: 04/26/2024
How to Record a Payment Made On a Claim or Outstanding Invoice Ambiki strongly encourages all users to participate in ERA enrollment so that payment p...

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How to Add a Write-Off to An Invoice

Last updated: 04/26/2024
How to add a write-off to an invoice As an authorized user, you can write off a portion of a patient's invoice that will not be collected. Ambiki will...

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How to Set a Service Rate or a Pay Rate For a Specific Location or Facility (School, Daycare, Etc.)

Last updated: 04/18/2024
After adding locations that your organization works with, you can then set their service rates, as well as pay rates if you are utilizing payroll featu...

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How to Resubmit a Rejected Billing Claim

Last updated: 04/08/2024
How to resubmit a rejected billing claim 1. If a claim has been rejected, you can find the reason for rejection by clicking the link next to the re...

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How to Add a Patient's Payment Method to Ambiki

Last updated: 03/13/2024
How to Add a Patient's Payment Method To add a patient payment method, please note you will need to add the payers your practice works with before you...

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