Ambiki FAQ

Reinvoicing a Treatment Report

Last updated: 08/01/2025
Reinvoicing a Treatment Report There may be situations where a patient's insurance plans change after a session has occurred. If this happens to you...

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Claim Replacement

Last updated: 08/01/2025
Claim Replacement Claims only need replacement if they have been accepted by the MCO. In this context, accepted is if the EDI 999 and EDI 277 are b...

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What is a Treatment Report

Last updated: 08/01/2025
A treatment report contains all the information about services provided for the patient during a given session. It includes the patient, date of serv...

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How to Add An Insurance Card Image to the Patient Portal

Last updated: 08/01/2025
How to add an insurance card image to the patient portal **Before uploading an insurance card image to the patient portal, please confirm that '...

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How to Add A Payment Method For Patient Responsibility

Last updated: 08/01/2025
How to add a payment method for patient responsibility To add a payment method for a patient, ensure you are signed in to Ambiki and on the main ...

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How Do I Add Insurance Authorizations to Ambiki?

Last updated: 08/01/2025
To add authorization information to Ambiki, first go to the Patient's profile the authorization is for, then edit the patient. [image.png] Click...

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General Billing Sequence

Last updated: 08/01/2025
General billing sequence This guide will walk you through the general billing sequence for insurance or private pay clients. For facility billin...

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Generate a Superbill

Last updated: 08/01/2025
Generate a Superbill A Superbill is an itemized form for clinical providers which details services provided for a client, so that they can submit it...

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How to Record a Payment Made On a Claim or Outstanding Invoice (Including EOBs)

Last updated: 08/01/2025
How to Record a Payment Made On a Claim or Outstanding Invoice (Including EOBs) If you are manually entering EOB/PRA information, please scroll down...

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How to Add a Copayment Amount to An Insurance Method

Last updated: 08/01/2025
How to add a copayment amount to an insurance method To add a copayment amount to an insurance method, ensure that you are logged in to Ambiki a...

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Creating An Invoice From a Treatment Report

Last updated: 08/01/2025
Create A Treatment Report Invoice To create a treatment report invoice, you first need to create a treatment report. To learn how to create a treat...

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How to Check When Authorizations Are Expiring

Last updated: 08/01/2025
How to check when Authorizations are expiring To check when an Authorization is expiring, ensure you are logged in to Ambiki and on the main das...

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How to Create a Multi-Payer Claim For Primary and Secondary Insurance

Last updated: 08/01/2025
How to create a multi-payer claim for primary and secondary insurance When managing billing with multiple insurance providers, it's Important to...

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How to Add Billing Provider Information and Default Service Rates

Last updated: 08/01/2025
How to add a Billing Provider, service rates and add treatment modifiers Information you will need to add a billing provider and service rates: • Y...

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Claim Cancellation

Last updated: 08/01/2025
Claim Cancellation Cancelling a claim is only available for claims previously accepted by the MCO, indicated by successful processing of both ED...

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How to Submit a Pending Claim File

Last updated: 08/01/2025
How to submit a pending claim file You can submit a pending claim file in two ways: 1. Directly from a treatment report. 2. From the 837 Pro...

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How to Add a Write-Off to An Invoice

Last updated: 08/01/2025
How to add a write-off to an invoice As an authorized user, you can write off a portion of a patient's invoice that will not be collected. Ambiki w...

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How to Resubmit a Rejected Billing Claim

Last updated: 08/01/2025
How to resubmit a rejected billing claim 1. If a claim has been rejected, you can find the reason for rejection by clicking the link next to the...

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Billing a Session

Last updated: 08/01/2025
To make billing a session with a patient as easy as possible, make sure you have both set up insurance billing and have set your organization's EMR s...

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Create A Billing Invoice

Last updated: 08/01/2025
Create a Billing Invoice To create a billing invoice, ensure you are signed in to Ambiki and on the main dashboard: 1. On the left navigation, cli...

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How to Add Facilities, Schools, & Other Locations to Your Practice.

Last updated: 08/01/2025
Step 1: Navigate to 'Organization Menu' [Step 6.png] Step 2: Click 'Edit organization' [Step 4.png] Step 3: Select 'Locations' [Step 2.png] ...

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How to Generate a Facility Invoice

Last updated: 08/01/2025
How to Generate a Facility Invoice Before generating a facility invoice, please ensure the following have been completed: 2. The facility, school, ...

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How to Correct Missing Referring Provider Information

Last updated: 08/01/2025
How to correct missing referring provider information To correct missing referring provider information, ensure you are logged in to Ambiki and ...

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How to Set a Service Rate or a Pay Rate For a Specific Location or Facility (School, Daycare, Etc.)

Last updated: 08/01/2025
After adding locations that your organization works with, you can then set their service rates, as well as pay rates if you are utilizing payroll fe...

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Manage Your Organization's Insurance Billing Settings

Last updated: 08/01/2025
Ambiki provides settings for your Organization to control certain aspects of the Insurance Billing process. One of these settings is controlling when...

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