Ambiki FAQ

How Do I Test My Equipment Prior to a Teletherapy Session?

Last updated: 06/21/2024
How do I test my equipment prior to a teletherapy session? • Test & update your browser: https://www.whatismybrowser.com/ • Test your webcam, micro...

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Schedule a Single or Recurring Event

Last updated: 02/24/2024
How to Schedule a single or recurring event To schedule an event, ensure you are signed in to Ambiki and on the main dashboard: • On the left navi...

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How Do I Set Up And Use My Personal Teletherapy Room URL?

Last updated: 12/06/2023
You can create a personalized URL for your Ambiki Teletherapy Room. Your patients can use this URL to safely and securely join your teletherapy sessions...

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Why Can't I Hear My Client During a Teletherapy Session?

Last updated: 06/29/2023
Why can't I hear my client during a Teletherapy session? There may have been another device plugged into the computer at some point. You can have them ...

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How Do I Enable Group Video In Teletherapy?

Last updated: 03/22/2023
Ambiki's Safe Oasis™ De-Identified Group Therapy provides patients & therapists with enhanced privacy - patients by default will only see the therapist,...

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How Do I Use Observer Mode In Teletherapy?

Last updated: 03/22/2023
Observer mode allows for an authorized third party to observe and interact during a teletherapy session. Observer mode can be used for clinical supervis...

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How Do I Use Resources Inside of Ambiki Teletherapy?

Last updated: 03/22/2023
Ambiki's teletherapy platform lets you use your resources saved on your Ambiki account or public resources created by other clinicians right inside the ...

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What is the Emergency Brake and How Do I Use It In Ambiki Teletherapy?

Last updated: 03/22/2023
Ambiki's Emergency Brake was created to give therapists complete control over their sessions, and an easy way to regain control if things go array. Wh...

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How Do I Use a Visual Schedule In Ambiki's Teletherapy Platform?

Last updated: 03/22/2023
Click the link to learn about creating visual schedules: Ambiki Help - Creating a Visual Schedule In Ambiki Can visual schedules created in Ambiki be ...

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What Is Special About Ambiki Teletherapy?

Last updated: 03/22/2023
Features built specifically for SLPs, OTs and PTs to enable a safe, fun and HIPAA compliant session. Ambiki’s teletherapy platform was developed and bui...

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How Do I Use the Teletherapy Room Front Desk Chat and Features?

Last updated: 03/22/2023
What is the Teletherapy Front Desk? The Teletherapy Front Desk is a place for you to view what teletherapy appointments you have for the day, view whic...

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How Do I Access My Session Notes From My Teletherapy Session?

Last updated: 03/22/2023
How do I find the notes I've written during my session? Where do they save to? The notes you've taken from your session will be accessible from your sc...

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Unknown Visitors In the Waiting Room Notification

Last updated: 03/22/2023
I received a notification that says '1 visitor need you to select their name from 'Select patient'. What does this mean? Confirmation emails are sent o...

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How Will I Schedule An Observer to Attend a Teletherapy Session?

Last updated: 03/22/2023
The therapist has an option for scheduling an observer from the appointment form. Either when scheduling a teletherapy session with a patient(s) or addi...

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How Will the Therapist Know That An Observer is Scheduled and Present For a Teletherapy Session?

Last updated: 03/22/2023
How will the therapist know that an observer is scheduled and present for a teletherapy session? The therapist will know there is an observer by the ‘O...

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My Video (or My Patient's Video) is Blurry / Buffers / Cuts Out - What Should I Do?

Last updated: 03/22/2023
If the video is blurry, buffers, or cuts out during a session, it is possible you or your patient have a slow connection. • During your session time try...

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What is Seamless Swap In a Teletherapy Session?

Last updated: 03/22/2023
What is Seamless Swap in a teletherapy session? The Seamless Swap feature will make it easy for a therapist to manage multiple back-to-back teletherap...

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How Will a Therapist Seamlessly Swap to a Different Patient In a Teletherapy Session?

Last updated: 03/22/2023
How will a therapist Seamlessly Swap to a different patient in a Teletherapy session? The therapist can change to different patient(s) by following the...

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How Do I Manage My Patient's Screen During a Teletherapy Session?

Last updated: 03/22/2023
How do I manage my patient’s screen during a Teletherapy session? During a teletherapy session, the Manage Screen button gives therapists the ability ...

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How Do I Find the Click Beacon/Drawing Mode Button On Resources?

Last updated: 03/22/2023
In rare cases, you may find it difficult to find the click beacon button at the top right-hand corner of the resource due to screen sizing issues or res...

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What is Teletherapy Grid Layout, Side-By-Side Video and Spotlight?

Last updated: 03/21/2023
What is Teletherapy Grid layout, Side-by-side video and Spotlight? Teletherapy offers two participant video layout options: Grid and Side-by-side. The t...

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Teletherapy Room Layout

Last updated: 03/21/2023
Therapist view and Participant view of a Teletherapy room layout: [Therapist view of Teletherapy room layout.] [Participant view of Teletherapy room ...

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How Do I Schedule An Event For a Teletherapy Session?

Last updated: 02/08/2023
There are two ways to locate the 'create a new Teletherapy event'. 1. Find the 'Create new' button at the top right hand corner of your dashboard. This...

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Why Am I Having Difficulty Using the 'Screen Share' Feature In My Teletherapy Session?

Last updated: 10/12/2022
Why am I having difficulty using the 'Screen Share' feature in my Teletherapy session? As a therapist, I tried sharing my screen in Chrome using the ...

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How Do I Use the Interactive Whiteboard In Teletherapy?

Last updated: 08/05/2022
How do I use the interactive Whiteboard in Teletherapy? The therapist opens the whiteboard at the bottom right side of their screen. The Whiteboard is ...

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