Ambiki FAQ

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How Do I Delete a Teammate From My Organization?

How do I delete a teammate from my organization? • Sign into Ambiki.   • Click on the dropdown next to your practice name, on the top left hand of the dashboard.   • Click ‘Teammates’. [organizati...

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How Do I Invite a Teammate to My Organization?

How do I invite a teammate to my organization? • Sign into Ambiki.  • Click on the dropdown next to your practice name, on the top left hand of the dashboard.  Click ‘Teammates’. [organization ma...

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How Do I Manage Permissions For a Teammate?

How do I manage permissions for a teammate? • Sign into Ambiki.  • Click on the dropdown next to your practice name, on the top left hand of the dashboard.  • Click ‘Teammates’ in the dropdown box....

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How Do I Create An Organization?

How do I create an organization? • You can create an organization by editing details of your personal practice.  • Sign into Ambiki.  • Click on the dropdown next to your practice name, on the top ...

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What Should I Do After I Create An Organization?

What should I do after I create an organization? • After you create an organization, there are some settings and information you will need to enter.  • Click on the dropdown next to your practice n...

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What is the Difference Between An Organization Practice and Personal Practice?

What is an Organization Practice? Ambiki classifies an organization as a practice that includes multiple users, such as a school, clinic, virtual practice, hospital, or agency.    An organization ...

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How Do I Add a Teammate to My Organization?

How do I add a teammate to my organization?   • Sign into Ambiki. • Click on the dropdown next to your name, on the top left side of the dashboard. [click dropdown.png]   • Click ‘Teammates'. [cl...

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How Do I Assign Someone to a Support Ticket?

How do I assign someone to a support ticket?   Once you create a support ticket you will have the option to assign this ticket to someone within your organization. Simply click on the assign sectio...

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How Do I Start Seeing Notifications In the Bell Icon?

How do I start seeing notifications in the bell icon? Notifications will always appear in your JetStream. However, if you would like them to start showing up in the bell icon you can easily do thi...

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How Do I Access a Ticket I Have Already Submitted?

How do I access a ticket I have already submitted?   The easiest way to access a support ticket that has already been submitted is to go to ‘messages’ on the side bar to the right-hand side of the ...

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How Do I 'View' a Message or Access One I Have Already Sent?

How do I 'View' a Message or access one I have already sent? Ambiki now has two types of messages. All messages are either between you and your organization, or you and Ambiki. These messages are ...

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How Do I Create/Send Messages?

FAQ: How do I Create/Send Messages?   Ambiki now has two types of messages. All messages are either between you and your organization, or you and Ambiki. These messages are titled ‘Feedback’ and ‘S...

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How Do I Create a Support Ticket?

FAQ: How do I create a Support Ticket?   Ambiki now has two types of messages. All messages are either between you and your organization, or you and Ambiki. These messages are titled ‘Feedback’ and...

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What Are Ambiki Notifications and ‘My JetStream’? - image

What Are Ambiki Notifications and ‘My JetStream’?

FAQ What are Ambiki Notifications and ‘My JetStream’?  Ambiki has added features allowing users easy access to notifications. These additions allow users to receive important notifications as well ...

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Why Am I Having Difficulty Using the 'Screen Share' Feature In My Teletherapy Session? - image

Why Am I Having Difficulty Using the 'Screen Share' Feature In My Teletherapy Session?

Why am I having difficulty using the 'Screen Share' feature in my Teletherapy session?    As a therapist, I tried sharing my screen in Chrome using the ‘Window’ option. Nothing appeared on the scre...

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Teletherapy Room Layout

Therapist view and Participant view of a Teletherapy room layout:   [Therapist view of Teletherapy room layout.] [Participant view of Teletherapy room layout.]  

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What is Teletherapy Grid Layout, Side-By-Side Video and Spotlight?

What is Teletherapy Grid layout, Side-by-side video and Spotlight? Teletherapy offers two participant video layout options: Grid and Side-by-side. The two options can quickly be toggled by the ther...

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How Do I Find the Click Beacon/Drawing Mode Button On Resources?

In rare cases, you may find it difficult to find the click beacon button at the top right-hand corner of the resource due to screen sizing issues or resource size. You should be able to locate this...

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How Do I Manage My Patient's Screen During a Teletherapy Session?

How do I manage my patient’s screen during a Teletherapy session?   During a teletherapy session, the Manage Screen button gives therapists the ability to manage certain permissions for participant...

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How Will a Therapist Seamlessly Swap to a Different Patient In a Teletherapy Session?

How will a therapist Seamlessly Swap to a different patient in a Teletherapy session? The therapist can change to different patient(s) by following these steps: 1. Click on the ‘Seamless Swap’ ico...

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What is Seamless Swap In a Teletherapy Session?

What is Seamless Swap in a teletherapy session?   The Seamless Swap feature will make it easy for a therapist to manage multiple back-to-back teletherapy sessions or change patients during a sessio...

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Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki? - image

Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki?

Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki?  • If you are using a Mac, receiving this message is likely due to using an older Operating System (Mac OS)  • A c...

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What Do I Do If My Student Received a "Trouble Found?" Error Message On Ambiki Teletherapy?

Did your student receive the error message, "Trouble found?" while trying to connect on a teletherapy session?   [Untitled design.png] If so, follow the steps below to resolve the error message.  ...

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My Video (or My Patient's Video) is Blurry / Buffers / Cuts Out - What Should I Do?

If the video is blurry, buffers, or cuts out during a session, it is possible you or your patient have a slow connection. • During your session time try to remove any unused devices from your netwo...

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How Will the Therapist Know That An Observer is Scheduled and Present For a Teletherapy Session?

How will the therapist know that an observer is scheduled and present for a teletherapy session?  The therapist will know there is an observer by the ‘Observer’ tab in the teletherapy room on the r...

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