Ambiki FAQ

Teletherapy Session Recording

Last updated: 07/22/2025
Teletherapy Session Recording Teletherapy Session Recording allows therapists to capture a video of their Teletherapy session for documentation. Record...

0

How Do I Test My Equipment Prior to a Teletherapy Session?

Last updated: 07/22/2025
How do I test my equipment prior to a teletherapy session? • Test & update your browser: https://www.whatismybrowser.com/ • Test your webcam, micro...

0

Why Can't I Hear My Client During a Teletherapy Session?

Last updated: 07/22/2025
Why can't I hear my client during a Teletherapy session? This issue is often caused by microphone input settings or a muted microphone. Here are sever...

0

Teletherapy Screen Share

Last updated: 07/22/2025
Teletherapy Screen Share Screen share in a teletherapy session is the ability to share a file, video, tab, window, or document on your computer during...

0

Teletherapy Chat

Last updated: 07/22/2025
What is Teletherapy Chat? Communicating on Ambiki’s teletherapy platform has never been easier! With our Chat feature, users will be able to communicat...

0

Teletherapy Visual Timer

Last updated: 07/22/2025
Teletherapy Visual Timer The Visual timer is located at the top of the screen in Teletherapy sessions. It displays a countdown for the session dura...

0

Picture-In-Picture (PiP) Screen Sharing

Last updated: 07/22/2025
What’s special about Picture-in-picture screen sharing? Picture-in-picture screen sharing that lets you continue seeing your patient while navigating...

0

Teletherapy Whiteboard

Last updated: 07/22/2025
Teletherapy Whiteboard How do I use the Whiteboard in Teletherapy? The Whiteboard allows you and your patient to draw, write, and interact together du...

0

Patient/parent/legal Guardian Guide to Getting the Most Out of Your Teletherapy Session

Last updated: 07/22/2025
Patient/parent/legal guardian guide to getting the most out of your Teletherapy session 1. How can we make sure our internet works well for the sessio...

0

How to Configure Your SMS Appointment Reminder Settings

Last updated: 07/17/2025
How to configure Your SMS Appointment Reminder Settings Reminder settings with SMS: While waiting for the campaign to be finalized you are able...

0

Ambiki System Requirements and Security Basics

Last updated: 07/17/2025
Ambiki System Requirements and Security Basics **Most modern devices from 2020 onward, on a 25/10 Mbps connection, work great. Desktops & Laptops ...

0

My Video (or My Patient's Video) is Blurry / Buffers / Cuts Out - What Should I Do?

Last updated: 06/26/2025
If the video is blurry, buffers, or cuts out during a session, it is possible you or your patient have a slow connection. • During your session time try...

0

How to Edit a Claim File In Error

Last updated: 06/12/2025
How to edit a claim file in error Sometimes a claim file does not have all the information it needs to be sent out successfully. This may result in...

0

How to Set Up My Organization For SMS Reminders

Last updated: 04/25/2025
How to set up my organization for SMS reminders First navigate to SMS Settings by going to Organization Menu -> Edit Organization > SMS Setti...

0

How Do I Add SMS Reminders to My Subscription

Last updated: 04/25/2025
How do I add SMS Reminders to my subscription Adding SMS reminders to your subscription has an initial set up fee of $250. There is also a monthl...

0

How to Bill a Private Pay Source On Ambiki

Last updated: 03/31/2025
To bill a credit card as a private pay source on Ambiki, first you will need to make sure you have your Stripe settings set up in Ambiki. Click here to ...

0

Set Up A Private Pay Source/Stripe?

Last updated: 03/25/2025
How Do I Set Up a Private Pay Source/Stripe? To set up a private pay source, ensure you are logged in to Ambiki and on the main dashboard: 1. Click o...

0

What is Special About Ambiki's Alerts?

Last updated: 03/18/2025
What is special about Alerts? The alerts feature provides valuable functionalities to streamline practice management and ensure timely actions. Let...

0

Dashboard Overview

Last updated: 02/26/2025
Dashboard Overview When you first log in, you’ll land on your Home Dashboard. Here, you’ll typically see: • Summary alerts (e.g., “No active physicia...

0

How to Configure Your Home Dashboard Authorization Settings

Last updated: 02/26/2025
How to configure your home dashboard authorization settings To configure your home dashboard authorization settings, ensure you are signed in to Ambik...

0

How to Clear a Patient’s Attendance In the Schedule

Last updated: 02/07/2025
How to clear a patient’s attendance in the schedule To clear a patient’s attendance in the schedule, ensure you are logged in to Ambiki and on the m...

0

How to Customize Treatment Modifiers and Make Edits to Treatment Reports

Last updated: 02/03/2025
How to customize treatment modifiers and make edits to treatment reports To customize treatment modifiers and make edits to treatment reports, ensu...

0

Corrected Claims: Cancellation Vs. Replacement Vs. Reinvoicing

Last updated: 01/22/2025
Corrected Claims: Cancellation vs. Replacement vs. Reinvoicing Which option is best for the circumstance? Replacement If a claim was sent wit...

0

What Exactly is An Activity List and How Can It Be Used?

Last updated: 01/09/2025
• Activity Lists are lists of phonemes, words, minimal pairs, phrases, sentences, and/or conversations mostly related to the specific resource on Ambiki...

0

Set Up Insurance Companies You Work With On Ambiki

Last updated: 11/26/2024
Steps: 1. Before setting up insurance companies, set up your Provider Info and Service Rates . If you have already done this, you can skip to step 2 •...

0

Welcome!

Search help article

221 articles