Ambiki FAQ

How Do I Access a Ticket I Have Already Submitted?

How do I access a ticket I have already submitted? The easiest way to access a support ticket that has already been submitted is to go to ‘messages’ on the side bar to the right-hand side of the ...

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How Do I 'View' a Message or Access One I Have Already Sent?

How do I view a message or access one I have already sent To view a message or access one you have already sent, ensure you are logged in to Ambiki and on the main dashboard: 1. In the left n...

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How Do I Create a Support or Feedback Message?

How do I create a support or feedback message To create a support or feedback message, ensure you are logged in to Ambiki and on the main dashboard: 1. In the left navigation, click on ‘Messag...

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Why Am I Having Difficulty Using the 'Screen Share' Feature In My Teletherapy Session?

Why am I having difficulty using the 'Screen Share' feature in my Teletherapy session? As a therapist, I tried sharing my screen in Chrome using the ‘Window’ option. Nothing appeared on the scre...

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Teletherapy Room Layout

Therapist view and Participant view of a Teletherapy room layout: [Therapist view of Teletherapy room layout.] [Participant view of Teletherapy room layout.]

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What is Teletherapy Grid Layout, Side-By-Side Video and Spotlight?

What is Teletherapy Grid layout, Side-by-side video and Spotlight? Teletherapy offers two participant video layout options: Grid and Side-by-side. The two options can quickly be toggled by the ther...

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How Do I Find the Click Beacon/Drawing Mode Button On Resources?

In rare cases, you may find it difficult to find the click beacon button at the top right-hand corner of the resource due to screen sizing issues or resource size. You should be able to locate this...

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How Do I Manage My Patient's Screen During a Teletherapy Session?

How do I manage my patient’s screen during a Teletherapy session? During a teletherapy session, the Manage Screen button gives therapists the ability to manage certain permissions for participant...

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How Will a Therapist Seamlessly Swap to a Different Patient In a Teletherapy Session?

How will a therapist Seamlessly Swap to a different patient in a Teletherapy session? The therapist can change to different patient(s) by following these steps: 1. Click on the ‘Seamless Swap’ ico...

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What is Seamless Swap In a Teletherapy Session?

What is Seamless Swap in a teletherapy session? The Seamless Swap feature will make it easy for a therapist to manage multiple back-to-back teletherapy sessions or change patients during a sessio...

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Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki?

Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki? • If you are using a Mac, receiving this message is likely due to using an older Operating System (Mac OS) • A c...

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My Video (or My Patient's Video) is Blurry / Buffers / Cuts Out - What Should I Do?

If the video is blurry, buffers, or cuts out during a session, it is possible you or your patient have a slow connection. • During your session time try to remove any unused devices from your netwo...

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How Will the Therapist Know That An Observer is Scheduled and Present For a Teletherapy Session?

How will the therapist know that an observer is scheduled and present for a teletherapy session? The therapist will know there is an observer by the ‘Observer’ tab in the teletherapy room on the r...

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How Will I Schedule An Observer to Attend a Teletherapy Session?

The therapist has an option for scheduling an observer from the appointment form. Either when scheduling a teletherapy session with a patient(s) or adding an observer to a previously made appointme...

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Unknown Visitors In the Waiting Room Notification

I received a notification that says '1 visitor need you to select their name from 'Select patient'. What does this mean? Confirmation emails are sent out to participants when the session is create...

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How Do I Access My Session Notes From My Teletherapy Session?

How do I find the notes I've written during my session? Where do they save to? The notes you've taken from your session will be accessible from your schedule 1. Select 'Schedule' from the left ha...

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How Do I Use the Teletherapy Room Front Desk Chat and Features?

What is the Teletherapy Front Desk? The Teletherapy Front Desk is a place for you to view what teletherapy appointments you have for the day, view which patients are online on Ambiki, take attenda...

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Free Student and Professor Membership Frequently Asked Questions

What does the Student Membership give me access to? The student membership is free to students and professors currently enrolled or teaching at a university. The student membership gives access t...

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What Is Special About Ambiki Teletherapy?

Features built specifically for SLPs, OTs and PTs to enable a safe, fun and HIPAA compliant session. Ambiki’s teletherapy platform was developed and built alongside SLPs, OTs, and PTs. One of its m...

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How Do I Use The Goal Bank and Create My Own Goals?

Ambiki's goal bank was created so that clinicians don't need to re-invent the wheel and start from scratch every time they write patient goals. You can find Ambiki's goal bank here: Goal Bank Ho...

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How Do I Use a Visual Schedule In Ambiki's Teletherapy Platform?

Click the link to learn about creating visual schedules: Ambiki Help - Creating a Visual Schedule In Ambiki Can visual schedules created in Ambiki be used for teletherapy? Yes! You can use visual...

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What is the Emergency Brake and How Do I Use It In Ambiki Teletherapy?

Ambiki's Emergency Brake was created to give therapists complete control over their sessions, and an easy way to regain control if things go array. What does the Emergency Brake do? The Emergenc...

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How Do I Use a Timer In Teletherapy?

The timer feature is available in Ambiki teletherapy by selecting the ‘timer’ icon. [Timer icon.png] Once the timer icon has been selected, therapists can select the desired length of time in minu...

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How Do I Share My Screen During Teletherapy?

Share screen is the ability to share a file, video, tab, window, or document on your computer during teletherapy with a patient. Patients can interact with the content using Ambiki's Click Beacon...

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How Do I Use Resources Inside of Ambiki Teletherapy?

Ambiki's teletherapy platform lets you use your resources saved on your Ambiki account or public resources created by other clinicians right inside the teletherapy platform - no need for switching ...

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